Terms and Conditions

Welcome to Resilient Mindspace!

This website is operated by Joanna Sarah Kurian, trading as Resilient Mindspace. By accessing resilientmindspace.com or booking a session, you agree to the following terms.

1. Nature of Services

Resilient Mindspace provides trauma counselling and related mental health support services, delivered by Joanna Sarah Kurian. Sessions are offered online (via video call) and in person, subject to availability.

Resilient Mindspace provides trauma-informed counselling and related mental health support services, delivered by Joanna Sarah Kurian, a Certified Clinical Trauma Specialist (CCTS-I). She is not an RCI-registered Clinical Psychologist.

2. Not a Medical Emergency Service

Our services are not intended for crisis intervention or medical emergencies. If you are experiencing a mental health crisis or are at risk of harming yourself or others, please contact your local emergency services or a crisis helpline immediately. Please contact your local emergency services (dial 112 or 108) or a crisis helpline such as iCall (9152987821), Vandre Vala Foundation (9999666555), or AASRA (9820466726)

3. Booking and Confirmation

Sessions must be booked in advance through our website or listed contact channels. A session is confirmed only once payment (where applicable) has been received and acknowledged.

4. Client Responsibilities

Clients are expected to provide accurate information, attend sessions on time, and inform us in advance of any need to reschedule or cancel, in line with our Cancellation Policy below. Online sessions are delivered via secure video call. Clients are responsible for ensuring a private, quiet space and stable internet connection. Sessions are not recorded by Resilient Mindspace without explicit mutual consent.

5. Confidentiality

All client information shared during sessions is kept confidential, except where disclosure is required by law or where there is a risk of serious harm to the client or others.

6. Limitation of Liability

While we are committed to providing quality, ethical counselling support, Resilient Mindspace does not guarantee specific outcomes from counselling. Engagement in sessions is voluntary and undertaken at the client's own discretion.

7. Changes to These Terms

We may update these Terms & Conditions from time to time. Continued use of our services after changes are posted constitutes acceptance of the revised terms.