Resilient Mindspace respects your privacy. This policy explains how we collect, use, and protect your personal information.
1. Information We Collect
• Contact details: name, email address, phone number
• Booking and payment information
• Information shared voluntarily during counselling sessions and during intake
2. How We Use Your Information
• To schedule and conduct counselling sessions
• To process payments
• To send session reminders, receipts, or relevant updates
• To improve our services
3. Confidentiality of Session Content
Anything discussed during a counselling session is treated as strictly confidential, consistent with professional counselling ethics, except where disclosure is legally required or necessary to prevent serious harm.
4. Data Sharing
We do not sell or rent your personal information to third parties for marketing or any other purposes.
We may share limited personal information with trusted service providers (data processors) solely to deliver our services securely and efficiently.
These include:
Payment processors (e.g., PayU/Infiniti) — to process transactions.
Practice management tools such as Zoho Forms , Carepatron Zoho Bookings, — to manage appointments, intake forms, communications, and client records.
Website hosting and related services (Hostinger) — to maintain our website and handle form submissions.
All our service providers are contractually required to maintain strict confidentiality, use appropriate security measures, and process data only for the purposes we specify. We do not share sensitive clinical notes or therapy content without your informed consent.
We may also disclose information if legally required (e.g., court order, mandatory reporting obligations under Indian law) or to protect the rights, safety, and security of Resilient Mindspace, our clients, or the public.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.
6. Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us at support@resilientmindspace.com
